A little perspective here. Please.
Consider the Automotive "Big Three" in the 1970s, 80s, and 90s. They provide the playbook for denial. They spent three decades denying their problems with Quality, Productivity and Innovation. They pissed away three DECADES when they could have been fixing things. I know because I had a front row seat.
Then, in 2007, two of the "Big Three" went bankrupt and the third avoided it by the skin of their teeth.
Mr Newspaper Editor, you are baffled because the accusation gained traction. Look in your mirror. It gained traction because there are many elements of truth in the accusation.
You beat your chest and take credit for uncovering Catholic clergy sex scandals. To most of us it looks like throwing granny off the dog sled to slow the ravening wolves that are in hot pursuit. Where were you when Ted Kennedy and Bill Clinton were raping women? It was an open secret. Surely those crack investigative reporters you brag about could have sniffed it out.
How about Hollywood sex scandals?
How about Elon Musk's drunk-and-disorderly financial conduct.
How about Planned Parenthoods de facto genocide?
The list of felonious behaviors that you have run interference for---that you covered up---is endless. Look in the mirror and do some soul searching. Telling your customers that they are too stupid to know what they want is the path to moral and financial bankruptcy.