I suspect the ERJ family was not unique.
I was guilty of "tuning-out" when somebody was talking to me.
It was a reminder that small courtesies are the lubricant that keep the gears of social interaction from eating themselves up.
- Address the person you are speaking with by name before launching into your conversation.
- Get within the person's cone-of-vision. If it is important enough to demand the other person's attention, it is important enough to include your body language and facial expressions.
- Respect the other person's time. Say what you are going to say. Don't let it dribble out with interminable gaps of time between the questions like an airplane running out of fuel. Start...stop..start.......stop. Start.stop.
Texting made us sloppy. We do eighteen things at a time and "service" the person (people) we are conversing with by squeezing them into the cracks and crevices. That does not work so well in meat-space.